Help and information

Thyra Gorm collection´s shoes are manufactured using the best and the safest leathers, thinking about nature and sustainable development. Upperleather is full grain vegetarian tanned leather which is strong but flexible enough to adapt to your feet just after using your shoes a few times.

There can be slight differences in tones and colours between hides. Leathers are bought only few times a year to receive a fresh consigment from the leather factory.

Upper leather has been tested and it is free from harmful substances and it is proved to be 100% organic. Shoe lining is also vegetarian tanned and free from harmful substances. It is strong, colourfree, pleasantly neutral leather that feels smooth to wear.

Most shoe components are attached with environmentally friendly water diluted adhesive. Solvent based adhesive is for example used to attach rubber outer sole.

Shoe´s upper and sole are stiched together with strong polyester threads.

Use thin insoles and change them when needed. Let shoes rest and freshen on a shoe tree between times of wearing them. Shoe trees are recommended to be used daily. Store well cared shoes in a cool and dry place, inside a fabric bag or in a box.

Wipe shoes clean when necessery with a damp cloth. When leather feels dry, apply a thin layer of colourless leather cream onto shoes’ upper leather, sole and heel edges. You can apply more cream after the rst layer has dried and absorbed. Avoid applying too much cream and note that it makes the leather look slightly darker.

Wet shoes need to dry on a shoe tree in a room temperature. Shoes are wearable when they are completely dry and treated with a leather cream.

Replace rubber half soles and heel parts at your cobbler’s. Outsole needs to be changed when the rubber is worn close to the original leather sole and heel. It is wise to have broken shoes repaired on time.

Measure your shoe’s insole length from tip to toe to figure out your shoe size and compare the result to the size chart below.

Thyra Gorm –shoes are fully handmade after several work stages. Delivery time is from 2 to 6 weeks. Delivery time is affected by eg. multiple orders at the same time, vacations, condition of the shoe machines and other reasons like the entrepreneur’s state of health.

Thyra Gorm –shoes uppers are full grain vegetable tanned leather and each hide has variations in colour and tone compared with the photos in the webshop and Thyra Gorm example pairs. Hide is a natural product and small visible insect bites or damage caused by barbed wire can be visible on the surface of the upper leather. Leather surface treatment with grease might darken leather.

Canceling your order does not apply to shoes that have color or other characteristics made in accordance with the requirements of the consumer.

NOTE! We do not provide refunds once your custom ordered shoes enter the manufacturing process.

Local pickup
All orders can be picked up from our workshop without any shipping charges.

Postal parcel
Sending Thyra Gorm -shoes by post we use Finnish postal services and orders will be delivered to your address. Delivery time outside Finland is 2-10 days depending of the destination.

All prices are displayed in euros (EUR) and include 24% VAT. Items shipped outside of the EU are VAT free. Please note that additional customs, duties and brokerage charges may apply depending on the destination and will be collected at the time of delivery. Haraldin Kenkä t:mi is not responsible for these charges. Your placed order represents a purchase order to Haraldin Kenkä t:mi. The sale becomes binding when we receive payment and dispatch the order to you.

Visma Pay (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Paybyway Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Visma Pay

With Visma Pay you can pay your order by an internet banking account, a wallet, an invoice or a partial payment. The following methods of payment are supported: Handelsbanken, Nordea, Osuuspankki, DanskeBank, S-Pankki, Säästöpankki, Paikallisosuuspankki, Aktia, Ålandsbanken, Omasaastopankki, Siirto and Joustoraha.

Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com.

Contact Visma Pay

Visma Pay, Paybyway Oy (business-id FI24865594)
E-mail: helpdesk@vismapay.com
Telephone: +358 9 315 42 037 (workdays 8-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland

Owner of the register:
Haraldin Kenkä
Business ID: 1459846-1
Luotsikatu 5
FI-00160 Helsinki
Finland

Contact:
Nora Harald
Tel. +358 44 299 0025
info@haraldin.fi

Name of the register:
haraldin.fi webshop customer register

The way we use information:
We use the provided information to maintain the relationship with the webshop customers and to communicate matters concerning orders and delivery.

The information we collect:
Customer name
E-mail address
Billing address
Delivery address
Phone number
Received orders
Tracking information of orders
Payment method of orders

How we collect personal data:
We collect your personal data directly when you order our products.

Retaining your personal data and sharing your information:
The information will be held as long as the customer relationship is valid. The information of a registered customer will be removed upon request. We may share your information only with the payment processing service (Checkout Finland Oy) and delivery service provider (Posti Oy).

Our commitment to data security:
We employ regular technical and organizational security measures to guarantee that your data is protected from loss, incorrect modifications and unauthorized third-party access.

Privacy rights:
Registered customer has the right to check their personal information, to demand the correction of incorrect information and otherwise resort to their rights compiled in the personal information law. All request concerning privacy rights will be answered by the contact person.

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